Returns and Refunds

Returns and Refunds

• When the item has been received you have 28 days to return the item to receive a full refund.
• Refund request must be emailed within 14 days of receiving the goods to WEBSITE CONTACT FORM.
• The customer must cover the shipping cost of any unwanted goods.
• The goods must be unused and in original undamaged packaging, including all items and free gift received.
• Don Hardware will consider that the customer has not taken reasonable care if the goods have been used in a way or extent and will be entitled to deduct an amount reflecting any such reduction in value due to your use.
• Any refund will be made within 14 days of delivery of the customer’s returned product.

DAMAGED GOODS

• In cases of any defected or discrepancy in the order, the customer is entitled to a full refund within 14 days of the delivery of the product.
• The customer must notify Don Hardware via WEBSITE CONTACT FORM within 14 days of delivery and returns the product to Don Hardware before a refund can be issued.
• We will examine the returned product and will notify you of and process your refund within a reasonable time.
• Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.