📢 FREE FIRST CLASS UK DELIVERY ON ALL UK ORDERS 🚚

📢 FREE FIRST CLASS UK DELIVERY ON ALL UK ORDERS 🚚

📢 FREE FIRST CLASS UK DELIVERY ON ALL UK ORDERS 🚚

Returns and Refunds

Returns and Refunds

Returns and Refunds

  • When the item has been received you have 28 days to return the item to receive a full refund.
  • Refund request must be emailed within 14 days of receiving the goods to WEBSITE CONTACT FORM.
  • The customer must cover the shipping cost of any unwanted goods.
  • The goods must be unused and in original undamaged packaging, including all items and free gift received.
  • Don Hardware will consider that the customer has not taken reasonable care if the goods have been used in a way or extent and will be entitled to deduct an amount reflecting any such reduction in value due to your use.
  • Any refund will be made within 14 days of delivery of the customer’s returned product.

DAMAGED GOODS

  • In cases of any defected or discrepancy in the order, the customer is entitled to a full refund within 14 days of the delivery of the product.
  • The customer must notify Don Hardware via WEBSITE CONTACT FORM within 14 days of delivery and returns the product to Don Hardware before a refund can be issued.
  • We will examine the returned product and will notify you of and process your refund within a reasonable time.
  • Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.